Returns

RETURNS

Although we strive to make sure you choose the correct size and love every product in our store, we understand that sometimes things just don’t fit right or look the way you hoped it would.

With that in mind we offer a 60 day returns policy on all orders* for items that are in brand new condition with original stickers and tags still attached to the item.

**Please note: Returns are available for refund or credit only. We do not offer exchanges.

STEP 1: DOWNLOAD/PRINT LABEL

VICTORIAN CUSTOMERS

Please click the link below to download and print the returns label:

RETURNS LABEL DOWNLOAD

If you do not have a printer please show the PDF to your local Aus Post who can ship the package for you.

REST OF AUSTRALIA CUSTOMERS

Please click the link below to download and print the returns label:

RETURNS LABEL DOWNLOAD

If you do not have a printer please show the PDF to your local Aus Post who can ship the package for you.

INTERNATIONAL CUSTOMERS

Please click the link below to download and print the returns label:

RETURNS LABEL DOWNLOAD

STEP 2: FILL OUT RETURNS FORM

* If you received a damaged/incorrect item please contact us here instead of opening a return

STEP 3: SHIP RETURN

HOW SHOULD I PACKAGE MY RETURN?

Please package the item securely in the original packaging or something similar.

Any product(s) that is returned and deemed to not be in brand new condition with tags/stickers attached will be marked as 'Return To Sender' and ineligible for return.

Hats, figures or trading cards not shipped in a box or carton may be marked as Return To Sender and ineligible for return.

SHOULD I ADD TRACKING TO MY RETURN?

Yes we highly advise to add tracking to your return

WHEN WILL MY RETURN BE PROCESSED?

We process all returns within 1-2 business days of tracking showing the package as delivered.

TERMS & CONDITIONS

Customer is to cover the cost of original return shipping (we advise to keep your tracking in case of any delivery issues and for proof of delivery).
Shipping return costs are non-refundable for all orders. The cost of your items only will be refunded upon receipt of a returned item.
If an address is filled out incorrectly and returned to us, we will refund the products in your order after they have been sent back to us and require you to make a new order.
Items without original tags or stickers attached will not be refunded and will be marked 'Return To Sender'.
Any items not returned in original brand new condition suitable for resale will be returned to the customer and will be ineligible for a refund.
All returns can only be refunded to the original form of payment
Trading Cards & Sets/Boxes are not eligible for return

TRENDING