Returns

RETURNS

Although we strive to make sure you choose the correct size and love every product in our store, we understand that sometimes things just don’t fit right or look the way you hoped it would.

With that in mind we offer a 60 day returns policy on all orders* for items that are in brand new condition with original stickers and tags still attached to the item.

** Please note: All sale items will only be returned as store credit and can not be refunded.
Full price items are available for refund only. We do not offer exchanges.

Australian Returns

If you are located in Australia, please purchase a returns label via the Australia Post online returns portal using the link below.

Once a return has arrived to our warehouse we will process your refund within 1-3 business days.

** Please note: All sale/reduced items can only be returned as store credit and can not be refunded.
Full price items are available for refund only. We do not offer exchanges.

OPEN A RETURN

INTERNATIONAL RETURNS

For orders outside Australia please send all returns to:

US Sports HQ Returns
PO Box 417
Port Melbourne
Victoria 3207
Australia

** Please note: All sale/reduced items can only be returned as store credit and can not be refunded.
Full price items are available for refund only. We do not offer exchanges.

Please print out and enclose the below order form inside your return:

DOWNLOAD & PRINT THE ABOVE FORM & INCLUDE IT INSIDE RETURN

TERMS & CONDITIONS

All sale/reduced items can only be returned as store credit and can not be refunded. Full price items are available for refund only. We do not offer exchanges.
Customer is to cover the cost of original return shipping (we advise to keep your tracking in case of any delivery issues and for proof of delivery).
Shipping return costs are non-refundable for all orders. The cost of your items only will be refunded upon receipt of a returned item.
If an address is filled out incorrectly and returned to us, we will refund the products in your order after they have been sent back to us and require you to make a new order.
Items without original tags or stickers attached will not be refunded and will be marked 'Return To Sender'.
Any items not returned in original brand new condition suitable for resale will be returned to the customer and will be ineligible for a refund.
All returns can only be refunded to the original form of payment
Trading Cards & Sets/Boxes are not eligible for returnAll sale items will only be returned as store credit and can not be refunded. Full price items are available for refund only. We do not offer exchanges.

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